FAQ

          

1. Why should I help a cocoa farmer?
2. Will "Cocoa Care" replant or rehabilitate entire cocoa farms?
3. How much of my money will actually reach the cocoa farmer?
4. How do you choose which farmers to work with?
5. How are you different from other cocoa sustainability programs in Indonesia?
6. If I give money, will I be able to monitor the progress?
7. What are the main pests & diseases that effect cocoa in Indonesia and how are they destroying the cocoa crop?
                                1. How does cocoa paper help cocoa farmers?
2. How much are cocoa farmers paid for the bark used to make cocoa paper?
3. How much cocoa bark goes into cocoa paper?
4. What happens to the waste that you produce in the cocoa paper making process?
5. Is cocoa paper safe for dogs?
6. How is handmade paper different from mill-made paper?
7. What is machine finished Cocoa Paper? How is this different from Handmade Cocoa Paper?
8. Can you make custom products and other stationery items?
9. How do I obtain a quote for my custom order?
10. Can I have a custom message or image printed on my products?
11. How long will it take to receive my Cocoa Paper order?
12. If I order multiple pieces of the same product, will they be exactly the same?


1. Why should I help a cocoa farmer?
Without cocoa farmers there would be no chocolate, and, since we all love chocolate, we should all care about cocoa farmers.

Unfortunately, in recent years the pressures of pests and diseases on top of the problems with ageing trees and less than necessary long term soil management have decreased cocoa farm harvests by more than 50% in the largest cocoa growing regions of Indonesia. This has put great pressure on cocoa farmers who lack the know how, tools and financial resources to overcome the problems. This has caused many cocoa farming families to turn to other crops such as corn or palm oil.

We want these cocoa farmers to get back on their feet and manage sustainable cocoa farms long into the future so that our grandchildren can also enjoy chocolate.

2. Will "Cocoa Care" replant or rehabilitate entire cocoa farms?
Generally speaking, once we show a cocoa farming family what can be achieved, help them get the tools they need to do the job and give them a helping hand to start the process of change, they will work hard and save to realize their full potential.

So most often "Cocoa Care" will replant of rehabilitate up to 250 trees of a famers farm (25% or 1 ha farm), train them, provide the tools required and work with them to make a start and they will do the rest.

3. How much of my money will actually reach the cocoa farmer?
As "Cocoa Care" taps into and is expanding an existing network of independent cocoa farmer enterprises to do the training and field work, we do not have the typical, expensive management infrastructure (typically 30-40%) that is normally required to manage agricultural development programs. We also buy the tools and materials we need in bulk to get the best possible prices and combine work on nearby farms as much as possible to reduce logistics and administrative support costs.

This means that between 77% - 80 % of the actual funds provided by supporters is directly spent on farm or with the farmer enterprise care providers, while the rest goes into the on-line services administration, progress monitoring, purchasing and delivery costs.

4. How do you choose which farmers to work with?
We chose to start the Cocoa Care program in the area where CSI buys most of its cocoa tree bark (stripped from pruning waste) to make cocoa paper and we looked for cocoa farming families who were keen to work hard to improve their failing farms. naturally as we start to work in an area other farmers find out and come to see if we can help them.

As Cocoa Care expands we will continue to look for struggling families who have the potential and the will to succeed and just need that extra helping hand to get them going.

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5. How are you different from other cocoa sustainability programs in Indonesia?
As "Cocoa Care" is not affiliated with any of the larger private company or Government programs, we are able to work with you to focus your support in areas where you can see the results of your work alone, or combine your contribution with others to leverage its impact over a broader area.

You can choose an activity you would like to get involved with and in some cases choose a particular family that you would like to help. You can then monitor the progress of your work on line through our “Cocoa Care” website.

6. If I give money, will I be able to monitor the progress?
Absolutely. Once your sponsorship has been received you will be advised your sponsor number by email with a link to the supporters page. When you find your number (and if you agree, your name) you will just need to click on it to see your updates.

Initial progress should be fairly quick, within weeks, as we have famers waiting for your support and are identifying and evaluating the needs of more all the time. Once the program has started however, it does take some time for the trees to grow and it may take several months to see a significant change.

What does change very fast is the smiles on faces and we hope that excites you as much as it does us.

7. What are the main pests & diseases that effect cocoa in Indonesia and how are they destroying the cocoa crop?
Cocoa Pod Borer (CPB), which appeared in Sulawesi farms in the late 90's, is a widespread problem that attacks the cocoa pods and destroys the cocoa seeds inside. Losses due to cocoa pod borer alone can be as much as 60% and is typically around 35-40%. With proper pruning, farm sanitation and a responsible approach to integrated pest management, CPB can be managed to between 5%-10% losses.

Vascular streak dieback (VSD) is another serious problem in Sulawesi as it can kill the entire tree. It is a fungal infection that affects the growing branches and can spread through the trees vascular system. VSD is also manageable by good attention to pruning and the application of foliar fertilizer to keep the growing branches healthy and vigorous.

Black Pod can also cause significant losses particularly in very wet seasons and damp areas. Black Pod is caused by the Phytopthera fungus, which lives in the soil, and can be carried into the tree by water splashing or ants crawling up the tree. It is essential to remove infected pods from the trees to reduce further fungal spore dispersion. The re-introduction of beneficial soil bacteria through composting is believed to reduce the amount of Phytopthera in the soil.

There are many other pests and diseases in cocoa, but most can be controlled by a well trained farmer employing good agricultural practices (GAP) and integrated pest management.

If you have any other questions related to Cocoa Care please feel free to contact us on the contacts page or at info@cocoacare.org

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1. How does cocoa paper help cocoa farmers?
Cocoa farmers benefit directly by receiving higher incomes from their cocoa farm as they sell the bark stripped from cocoa tree branches removed in the necessary pruning process. We also train cocoa farmers how to prune effectively to maximize production efficiency.

For those farmers who had previously not pruned their trees diligently, the impact of being trained and motivated to prune their trees can be a very significant increase in farm income up to 40% due to cocoa productivity increases.

2. How much are cocoa farmers paid for the bark used to make cocoa paper?
Cocoa farmers receive Rp1200 (about USD13c) per kilogram of freshly harvested wet bark, which is equivalent to Rp2400 (about 26c) per kilogram dry. This is approximately 10% of the value of 1 kilogram of dried cocoa beans and more than the current premium being paid for fermented verses unfermented cocoa.

This makes the sale of cocoa bark quite attractive to cocoa farmers but not so high that it would cause farmers to cut down their trees or prune excessively to produce more bark.

3. How much cocoa bark goes into cocoa paper?
Cocoa paper typically contains 60% cocoa fiber and 40% recycled office paper waste. However the cocoa bark contains between 15%-20% fibre and this means that we need 3kg of fresh cocoa bark or 1.5kg of dried cocoa bark to produce 1kg of cocoa paper.

The waste non-fibre bark material produced in the process is composted and returned to the soil as it is quite high in important nutrients particularly Potassium and Phosphorous, which are required by the cocoa trees to produce the cocoa fruit.

4. What happens to the waste that you produce in the cocoa paper making process?
As we strive to produce truly sustainable products that add value to existing waste streams or improve the utilization of materials or skills to improve the lives of people in developing communities, we pay very close attention to the way in which our products are produced and the waste streams from those processes.

The cocoa paper process avoids the use of harsh bleaches and chemicals to reduce the environmental impact and make the final waste processing more simple and effective.

Solid waste in all areas of the process from fibre extraction to the finished products are either recycled or composted. Liquid waste produced in the traditional paper making process are minimized by recycling and finally treated in living ponds to meet accepted standards prior to disposal.

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5. Is cocoa paper safe for dogs?
Cocoa paper is handmade using traditional paper making processes and not meant for consumption. While many cocoa and chocolate products contain theobromine, which can be of concern for dogs and other animals, the very small levels that may naturally occur in the cocoa bark will be largely removed in the paper making process. Any residual theorbromine in cocoa paper would therefore be extremely low and is unlikely to be of any concern unless quite a large amount were consumed.

If your dog has consumed any significant quantity of cocoa paper or displays any signs of distress after consuming cocoa paper it would be advisable to consult a veterinarian.

6. How is handmade paper different from mill-made paper?
Paper used in offices and homes is usually mill made from wood pulp obtained by cutting down trees and by adding heaving chemicals and dyes. Which are very harmful for our environment. In making handmade paper, there are no added chemicals and harmful dyes used.

Our paper is made using natural cocoa tree bark and recycled white office paper. Using handmade paper saves our environment and helps the communities involved in our supply chain, paper making and stationery production.

7. What is machine finished Cocoa Paper? How is this different from Handmade Cocoa Paper?
Our machine finished paper uses exactly the same raw materials, processed by hand without the use of harsh chemicals, as our handmade paper. Rather than being hand formed into sheets, though, it is machine formed into rolls of paper to provide a more uniform and lower cost cocoa paper for applications where higher strength, surface smoothness and lower cost are important.

Our machine finished paper provides all of the same benefits to cocoa farmers and supply chain partners as our other cocoa papers.

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8. Can you make custom products and other stationery items?
Our team of talented artisans would be pleased to custom make products to meet your particular needs and budget. Please email us at info@cocoapaper.org or via the contact page with your request.

9. How do I obtain a quote for my custom order?
Email us at info@cocoapaper.org with your requirements and we will provide you with a personalised quotation.

10. Can I have a custom message or image printed on my products?
Absolutely! If ordering online at www.cocoapaper.org please include your special message in the “notes” section of the cart, just before the checkout. We will then email you a proof to approve prior to printing.

Please make sure you include your email address in the checkout so we can contact you. Alternatively please email us at info@cocoapaper.org

11. How long will it take to receive my Cocoa Paper order?
Small orders are normally shipping in 7 - 10 days from receipt of payment. Larger orders will take longer depending on the volume and products ordered. Delivery will depend on the method of shipping you have chosen.

Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us at info@cocoapaper.org or phone +62 811411857 so that we can avoid any disappointment.

12. If I order multiple pieces of the same product, will they be exactly the same?
Our papers use only the finest materials and with great attention to detail are finished to the highest standard. Due to the manufacturing process, handmade papers may vary from sheet to sheet and more likely from batch to batch.

Our products are handcrafted using various kinds of farm waste and sustainably produced and/or recycled materials. Minor variations that occur are a reflection of the natural variability in those materials and the process of creating them.

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General Questions

1. Is it safe to order online?
Yes - We have secure online payment systems in place. We take security extremely seriously at Cocoa Paper. That is why we use the most up to date web security technology to protect your personal information. Be assured that your credit card information is securely encrypted when you make a purchase.

Our secure shopping site payment system is provided by PayPal. For more information you can go to www.paypal.com. The staff at Cocoa Paper do not have access to your credit card details and at present cannot take card details over the phone to enable payment.

2. What forms of payment do you accept?
We accept most major credit cards (via PayPal) and direct bank deposit. Please note that orders will not be processed and programs commenced until payment has been made. Credit card payments will be automatically sent to PayPal for full payment.

Cocoa Paper wholesale orders, a 50% deposit is required to commence all orders with the balance payment to be made upon delivery to your preferred shipper. Please contact us for more information.

3. What if I need to change or cancel an order that I have already submitted?
Please let us know immediately if you need to change or cancel an order. Most orders are processed quickly, so changes and cancellations are not always possible. Please contact us at +62 811 411857 or info@cocoapaper.org and we will do our best to assist you.

If you have any other questions, please feel free to contact us at info@cocoapaper.org or via the contact page.

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